Welcome to HELLOPETER.COM
Thu 02 September 2010
 Hello guest

Europcar Complaint



SUPPLIER Europcar INDUSTRY Travel
BRANCH/AREA Rand Airport COUNTRY South Africa
TIME / DATE 10:26 Tue 9 Feb PERSON RESPONSIBLE
CUSTOMER tfm View all reports by user
0
3
PROBLEM Repairs / Servicing
HEADLINE Europcar - worst service ever
THE INCIDENT
Tue 9 Feb

December Car Hire
--------

1. Deposit payment due


January Car Hire
-------

2. Handed over with only half tank of fuel

3. Not at office for scheduled pickup during office hours, waited for more than 2 hours

4. Not notifying me about pickup datetime

5. Not picking the car up on scheduled date

6. Picking the car up not on the scheduled time

7. Wanting to charge me on damage that I singed off for when the car was handed to me

SUPPLIER RESPONSE
Time: 15:06:09
Thu 11 Feb 10

Hello tfm,

Dear Mr. Dyason,

As per our telephonic discussion, Europcar received an extension request from you insurer, hence the reason why we did not collect the vehicle at the date and time of the original reservation.

We will investigate the damage matter and revert back to you soonest.

I trus that the above meets your approval.

Yours Personally,

Vanessa Flemix
Customer Services Supervisor

Relevant content (Last 5 Repairs / Servicing Problems)

Fury Toyota
Toyota Hilux 4x4 - not so tough
19:08 Thu 2 Sep 10
by: KHOWES
Home Appliances & Samsung
Samsung service depot - (Home Applia...
17:31 Thu 2 Sep 10
by: wosullivan
Imperial Select
defective nissan kingcab
16:24 Thu 2 Sep 10
by: garygill
Nashua Mobile
Blackberry repair taken more than a ...
16:09 Thu 2 Sep 10
by: Peter BW
(( • )) Supplier's response
Hewlett Packard
DO NOT PURCHASE HP PRODUCTS
14:45 Thu 2 Sep 10
by: veronicada
RSS Subscribe